Shipping policy

This Shipping Policy applies to all orders placed on ZENORD.

ZENORD is operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at:

71-75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

1. Order Processing Time

All orders are processed within 24 to 48 hours (business days).

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly extended.

2. Shipping Time

We ship internationally, including:

  • Sweden
  • Norway
  • Denmark
  • United Kingdom

Estimated delivery time:

  • 7 to 15 business days

Please note that delivery times are estimates and may vary depending on location, customs procedures, and carrier performance.

3. Shipping Costs

Shipping costs are calculated at checkout or offered as free shipping during promotional periods.

4. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email
  • Tracking updates may take a few days to appear in the system

5. Delays & Unexpected Issues

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • High demand periods

ZENORD is not responsible for delays caused by external factors beyond our control.

6. Customs, Duties & Taxes

For international orders:

  • Customs duties or import taxes may apply depending on your country
  • These charges are the responsibility of the customer

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Failed deliveries due to incorrect or incomplete details

8. Failed Delivery Attempts

If a delivery fails due to:

  • Customer absence
  • Refusal to accept the package

The order may be returned to the logistics provider.

Additional shipping fees may apply for reshipment.

9. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact us within 48 hours

We will assist in investigating the issue with the carrier.

However, we are not liable for lost or stolen packages confirmed as delivered.

10. Split Shipments

In some cases, orders may be shipped in multiple packages depending on stock availability.

11. Contact Information

For any shipping-related inquiries:

📧 support@zennord.shop
📞 +44 7426 318063

🏢 HORIZONEX RETAIL LTD